Secret Spot Cyclery will accept product exchanges within 30 days of the original purchase date. The product MUST be in original condition and in the original packaging. If it isn't in the same condition and packaging that it was when you received it, then it isn't able to be returned for exchange! Secret Spot Cyclery will only process exchanges for product that was purchased online directly from Secret Spot Cyclery . You also need to be the original purchaser with a valid Secret Spot Cyclery order confirmation. We only exchange returned product for another Secret Spot Cyclery product - we do not give cash refunds. You will be responsible for the shipping costs to get the product to us. Contact us firstname.lastname@example.org for the next steps.