Free Shipments over 150€ / 30 days returns / Ph: +34 679 399 396 - info@secretspotcyclery.com

Shipping policy

EUROPE (EUROZONE) AND INTERNATIONAL

Shipping is worked out on an individual basis depending on location and order contents. Shipping is calculated before final check out.

SHIPPING INFORMATION

Most items ship in 1-2 business days, unless otherwise noted. Your order may be delayed if your shipping address is different to your billing address (we need a little extra time to ensure the security of your credit card information).

We process, ship and deliver orders on business days only. We do not offer shipping or delivery on Saturday, Sunday or Spanish Holidays.

If your order includes several items, we may ship them in separate packages and they may not arrive together in one delivery.

TRACKING YOUR ORDER

We will send you a shipping confirmation email when all or part of your order has shipped. It will include a tracking number and a separate email will be sent for each shipment.

CHANGES

Once we have processed an order we are not able to add to the order or change the shipping options, address, etc.

CUSTOMS INFORMATION

Orders may be subject to Customs Duties and Import Taxes depending on the country you live. You are responsible for the customs clearance or administration fees. We have no control over these charges and cannot predict what they might be. If your order is subject to customs duties or taxes you will receive notification of the amount due and payment instructions. Your order will be released for delivery once payment is made.

ASSEMBLY REQUIRED

In order to keep shipping costs down, we ship the product to you in an un-assembled state. This means that professional assembly is required. If you are unfamiliar with the steps necessary to complete your bike build, please visit your local bike shop for full assembly.